This Privacy Policy explains how Chat With Your Site ("we", "us", or "our") collects, uses, and protects information when you use our website and services.

Information we collect

We collect information you provide directly and information generated when you use the service:

• Account information such as your name, email address, and authentication credentials.
• Billing information processed by our payment provider, Stripe. We do not store full payment card details on our servers.
• Site URLs and configuration you submit for crawling and indexing.
• Content retrieved from sites you authorize us to crawl, including page text used to build your knowledge base.
• Chat prompts, responses, and related usage metadata tied to your account.
• Chat insights data for your sites, including question and answer text, conversation identifiers, search quality signals, and optional helpfulness ratings submitted via thumbs up or down.
• Questions and feedback submitted through the public demo chat on our marketing website.
• Technical logs such as IP address, browser type, device information, and request timestamps.

How we use information

We use collected information to:

• Provide, operate, and maintain the service.
• Crawl, index, and refresh content from sites you add.
• Generate embeddings and deliver chat responses grounded in your indexed content.
• Provide chat insights dashboards, including top questions, satisfaction trends, and low-confidence answer reports for site owners.
• Process subscriptions, invoices, and usage limits.
• Monitor performance, prevent abuse, and improve reliability.
• Communicate with you about your account, security, and product updates.

Chat insights and feedback

When you or others use chat features on a site in your account, we store the question, generated answer, and related metadata so site owners can review chat insights. This may include conversation identifiers, whether an answer was refused, search quality signals, and optional helpfulness ratings.

Chat insights are visible to authenticated users with access to the relevant site. We use this data to operate the analytics dashboard for you, not to train public AI models for unrelated purposes.

If you make chat available to visitors on your own website, you are responsible for providing appropriate notice and obtaining any consent required under applicable privacy laws.

AI and third-party processors

To provide crawling, rendering, embeddings, and chat features, we use trusted infrastructure and AI providers. Content you submit may be transmitted to these providers solely to deliver the service. Their handling of data is governed by their own terms and privacy policies.

Third-party services we may use include payment processing (Stripe), cloud infrastructure, headless browser rendering (such as Cloudflare), and AI model providers configured for embeddings and chat.

Data retention

We retain account and indexed content for as long as your account is active or as needed to provide the service. You may delete sites and associated indexed content from your dashboard. Chat insights records for a site are removed when that site is deleted. We may retain limited records where required for billing, security, or legal compliance.

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export personal data, and to object to or restrict certain processing. You can update account details in your settings or contact us to make a request.

Security

We implement administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The service is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date above.

Contact

Questions about this Privacy Policy can be sent to the contact address listed on our website for Chat With Your Site.