Product documentation is only useful if people can find the right section fast. A chat layer on top of your indexed docs lets readers ask “How do I rotate API keys?” or “What’s included in the Business plan?” and get a concise answer without scanning every sidebar.

• Public help centers

  Reduce “where is this documented?” tickets by letting users self-serve from your live help site.

• Developer portals

  Let integrators ask setup questions against your API reference and guides instead of searching across dozens of pages.

• Changelog and release notes

  When pricing or features move, the index refreshes so chat answers reflect what is live today.

Chat insights shows top questions, trending topics, and low-confidence answers on each site. When readers keep asking something your docs do not cover, you see it in the dashboard — then upload a PDF, add custom text, or publish a new page.

Some answers live in PDFs, internal playbooks, or one-off policy docs that were never published as web pages. Upload them from the Documents tab and they are indexed alongside your crawled docs — searchable in chat and via API.

1. Add your documentation site and start a crawl.
2. Upload PDFs, text files, or custom content for anything missing from the crawl.
3. We chunk and embed each page for semantic retrieval.
4. Visitors chat on your site or you embed the experience in your app.