Customers ask questions on your pricing page, help center, or checkout flow and get cited answers in seconds — pulled from the pages you already maintain.
Most support volume is repeat questions: return windows, delivery regions, plan limits, and feature availability. When chat retrieves from your marketing, policy pages, and uploaded PDFs, customers get consistent answers that match what legal and product teams published.
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“Does the Pro plan include JavaScript rendering?”
A visitor on your pricing page asks about a feature and gets an answer from your plan comparison copy — with a link to the exact page.
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“What is your refund policy for EU customers?”
Search finds the relevant policy section instead of sending users through nested FAQ menus.
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“How long does Business onboarding take?”
Sales and success pages become searchable context for pre-purchase questions.
Chat insights shows what customers ask, how often answers miss the mark, and whether thumbs-up ratings are trending up or down. Support and content teams get a short list of questions that need better source material — instead of digging through chat logs.
Agents chatting with indexed docs during a live ticket find the right clause immediately instead of searching Notion, email, and the marketing site separately. One index, same truth for customers and staff.
- Will this replace my support team?
- It deflects repetitive questions about policies, shipping, and plan details so agents focus on complex cases.
- Can support staff use the same index?
- Yes. Teammates can chat with the same indexed content during live tickets instead of searching multiple systems.
- What if our policy page updates?
- Re-crawl refreshes the knowledge base so chat reflects your current terms and pricing copy.
- Can we see what customers ask most?
- Chat insights tracks top questions, satisfaction ratings, trending topics, and answers that need attention — all on the site dashboard.
Crawl, index, and chat with your content in minutes — free to start.